Not worth the Cost..a!

Last week the wife and I had some time to kill before we went for an Andhra meal so we stepped into our favorite Costa outlet in Gurgaon. This is the store at the Crosspoint Mall, it's a nice cosy place and we have great memories of lazy winter afternoons on the corner sofa, sipping our coffees and reading the paper.

The Costa menu now features mini meals with pasta as an option and we chose the spinach ravioli, on an earlier occasion we had enjoyed the chicken ravioli in a lovely tomtoey cheesy sauce. So we were eagerly looking forward to the vegetarian cousin ... the spinach ravioli. It arrived looking so depressed and sorry, hiding behind congealed pieces of a spinach white sauce. The pasta pockets dehydrated, dried out, to use Chef Marco's phrase they were more leather than Al Dente.

I did not have the heart to complain and when I did bring it up with a trainee steward ( he was wearing a green Tshirt), he replied that the spinach ravioli was  not meant to have a nice flowing sauce like its chicken cousin.

I picked up a feedback form, meaning to share my thoughts on email with the Costa management, however my previous complaint on email was never acknowledged. Seems like many companies do this, they do  not acknowledge customer feedback, yet they spend so much money on setting up customer feedback cells or even outsourcing the process to other companies.

The meal for me was definitely not worth the Cost..aa!